Help Center
The Help Center serves as MC's centralized platform for storing Knowledge Base articles,
ensuring easy access to essential information, and as a dedicated space where employees
can submit the requests, enabling efficient communication and issue resolution within
the organization.
What Can I do in the Help Center?
From the Help Center Home page, navigate to one of three main sections by clicking
one of the green buttons in the middle:
- Request a Service
Services are organized by category. When submitting a service request, start at the highest category level, then select the best option (based on the descriptions), repeating the selection process until the most appropriate service is located. - View Service Requests
View submitted service requests to check status, request an update, and history. By default, only tickets with New, In Process, and On Hold statuses are displayed, so adjust the search criteria as needed, and click the green Search button to refresh the list. - Knowledge Base
The Knowledge Base (KB) is a self-service repository of information that is relevant and helpful to the target audience. The goal is to streamline service and ensure consistent support to help employees do their jobs faster and more efficiently.
Sign In Required
Accessing the Help Center, past the Home page, requires users to sign in to access
content. Click the "Sign In" link in the top right corner and enter your My MC1 credentials.