Canvas Student Help & Training

• Check your computer to make sure it meets Canvas requirements.
  • What are the basic computer specifications for Canvas?
  • Which browsers does Canvas support?
  • Student Guides
  • Instructor Guides
• Internet stability is critical when working remotely. If you experience network slowness while working from home, you can also try turning off internet-heavy devices or services on your home network, like Netflix streams or video game consoles.
  
  
• Chromebooks are not compatible with some features integrated in Canvas, such as the Respondus LockDown Browser. Check with your students to make sure they have access to a compatible device before using this feature.

Canvas Student Connection Course

This course provides an orientation on using Canvas, browser compatibility, setting up your notifications, etc. New Canvas students should review the course before your semester begins.

All registered students should be enrolled in the Canvas Student Connection course.

If the course does not appear on your Dashboard, select the "Courses" icon on the left toolbar, then select the "All Courses" link at the bottom of the list, then navigate to the course. If you still do not see it, submit a Canvas Help ticket by selecting the "Help" icon and selecting the "Report a Problem or Ask a Question" option. In the description field, be sure to include your name and MC student ID and we will add you to the course.

Canvas Student Connection Course

Can't Find Your Courses?

"How-To" Questions

1. Login to Canvas
2. Select the Help icon/button in the dark gray toolbar on the left side of the screen
3. Select the BEST option from the following:

Search the Canvas Guides

Find answers to common "How to" Canvas questions

Ask Your Instructor a Question

Questions are submitted to your instructor and will be sent as a Conversation through your Canvas Inbox. Be sure to select the CORRECT course!

Submit A CAnvas Help Ticket

1. Login to Canvas
2. *CRUCIAL STEP: Navigate to the Canvas page where you have a problem
3. Select the Help icon/button in the dark gray toolbar on the left side of the screen 
4. Select "Canvas Help Ticket"
5. Explain in detail the problem you are experiencing and Submit Ticket
6. Check your MC email for a response from Canvas support
7. Reply to that email if a response is necessary

* When a ticket is submitted, it captures the page URL, browser and system information that helps troubleshoot the problem. If the Canvas ticket is not submitted from the page where the problem exists, it will increase the time it takes to solve the problem.